Your cookie settings
You’re giving us permission to use your surfing behaviour to show you personal recommendations and ads on our website and third party websites.
We load only those cookies that are needed for our website to function.
List of cookies
The list below details the cookies used by YourSurprise. We have outlined the purpose of each type of cookie.
YourSurprise uses these cookies to enable functionalities that provide a basic personalised experience whilst browsing, personalising items and shopping on our website. Examples include being able to login, selecting items to purchase and saving customisations. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.
We use this information to identify how and where we can improve the user experience.
We want to help you find the perfect gift, which is why we use targeting cookies. These cookies help us to show you tailored recommendations and ads on our website and third party websites.
YourSurprise sessionCookies: PHPSESSID
Description: This cookie allows us to temporarily store information, such as the contents of your shopping basket.
Cookie bannerCookies: analytics_info, analytics_consent
Description: We need these cookies in order to only show you the cookie notification once.
Personal discount campaignsCookies: discount_campaign
Description: If you use a personal discount campaign, we use this cookie to store your discount on our website.
Personal contactCookies: chatUserEmail
Description: If you are contacting us via chat for the second time, this cookie ensures that you’ll be connected to the same representative.
YourSurprise attributionCookies: ref, attributionValues,enteredCheckout, visitor
Description: These cookies are used to store how you came to our website. This helps us to determine if our ad campaigns are successful (or not).
Google AnalyticsCookies: All cookies that start with _g and _utm
Description: We use Google Analytics to measure how our website is used. We need this data to improve our website.
Google OptimizeCookies: _gaexp
Description: When we make changes to our website, we like to know if they can be considered improvements. We measure this using A/B testing with Google Optimize.
HotjarCookies: _hjid, _hjDonePolls, _hjMinimizedPolls, _hjIncludedInSample, _hjShownFeedbackMessage
Description: We use these cookies to look into the use of our website. We then use the gathered information to optimise our website.
SegmentCookies: ajs_anonymous_id, ajs_group_id, ajs_user_id
Type: Analytical and marketing
Description: This cookie stores which gifts you look at, allowing us to show you relevant and tailored ads on Google.
Description: This cookie stores which gifts you look at, allowing us to show you relevant and tailored ads on Facebook.
Microsoft BingCookies: MUID, MUIDB
Description: This cookie stores which gifts you look at, allowing us to show you relevant and tailored ads on Microsoft search engine Bing.
Description: This cookie stores which gifts you look at, allowing us to show you relevant and tailored ads on Pinterest.
Description: Keeps track of interactions with user generated content.
Third party cookies
We have agreements about the use and application of cookies with third parties who place these. Despite this, we do not have full control of what providers of these applications do with the cookies when they analyse them. For more information on these applications and how they handle cookies, please see the privacy statements by these parties in the above table (please note that these may be updated regularly).
Social media buttons
We use social media buttons on our website. This allows you to be redirected to the selected social media page by clicking on them. This offers visitors to our website to follow YourSurprise and to share content within their own network. Social media buttons work with pieces of code that come from the social media networks. We cannot influence this in any way and it does not require permission. We advise you to read the privacy statements offered by these website before using them:
Viewing, editing and deleting your information
If you have any questions or wish to know which information we have on you, you can always contact us. You are in charge of your own information, which means you have the following rights:
- You have the right to view the personal information we process;
- You have the right to correct or add to the personal information we process, should this be incorrect or incomplete;
- You can always withdraw your permission (by turning off the use of personal cookies here, for example);
- You can object to the processing of your personal information, profiling and direct marketing;
- You can request that we remove your personal information;
- If technically possible, you have the right to have the personal information that we process transferred to yourself or a third party;
- In some cases you can request to have the processing of your personal information (temporarily) limited, which means we process less of your information.
If you contact us, we can ask you to identify yourself by sending a valid ID, to make sure that you are the person to whom the personal information belongs.
We will do our best to meet your request within 30 days. This period may be extended if your request is complex. If we extend this period, we will of course notify you immediately.
Filing a complaint
If you feel that we are not assisting you correctly, we would love to be the first to know. Please contact our customer service, so that we can assist you. If we can’t resolve the issue together, you always have the right to contact the data protection authority.
Contact detailsYourSurprise.com BV
4301 RZ Zierikzee
+386 1 888 80 42